Complaint Handling Procedure of Fundagroup Insurance Brokers

An insurance brokerage can be considered trustworthy on two grounds – provision of quality insurance products and complaint handling procedure. As a locally owned Fire & General Insurance Brokerage, Fundagroup has developed a comprehensive and effective complaints management process in order to provide professional assistance to all its clients.

Should you be dissatisfied with the service or any other aspect of your cooperation with the company, first you should contact your Financial Service Provider (FSP). In case you need help anyway, you can also send your complaints by phone, e-mail, or mail. The company promises that its team will make a decision regarding your problem within 30 days.

Possible remedies are as follows: explanation, negotiations with an insurer, premium funder, and claim advocacy assistance. In those cases when no mutual agreement is reached, customers may turn to an external institution, namely, Financial Services Complaints Limited (FSCL).