Why Empathy and Integrity are the New Pillars of Success in Human Resources

While indeed, modern organizations require agile and business-aligned human resources; for truly effective leadership, one must focus on empathy and integrity. Says Neesu Sharma, Business Head-HR for Corporate Functions: “Business results driven by agile and business-aligned HR, yet the heart of leadership and effectiveness lies in being empathetic and honest.”

She shares in her HR Torch Bearers feature how trust and engagement are built when HR leaders understand people, not just through performance metrics. From shaping culture to supporting growth journeys, her work reflects a deep commitment toward human-centered leadership. Technology, she affirms, has a place in bringing value to HR-not to replace the human touch.

Neesu’s journey and insight are a refreshing call to remember that sustainable success is born from a balance between strategy and sincerity. As organizations go through the wheels of change, her perspective calls on HR teams to lead with purpose, build stronger relationships, and craft workplaces where people feel valued, heard, and inspired to do their best work.